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Welcome to 123Miners

Thank you for visiting our E-commerce experience. We are looking forward to serve you as a valued client. We suggest that you get to know the Team and study “Read before buying“.  Still have questions? Don’t hesitate to contact Support.

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Issue: the hashboard lost chips or ASIC status showed X after running for a certain time.

For example, a working D3 hashboard has 60 ASIC chips and the picture below shows Hashboard No.1 lost chips, No.2 is normal, and No.3 shows X.


Troubleshooting Steps:

1. Replace with a good known PSU to test.

2. Confirm the miner is grounded well.

3. Confirm the network is normal by,

1 Network =>2 Diagnostics => 3 Enter pool stratum  => 4 Ping  => 5 Check the result


Packet loss: 0% means normal.

Delay Time: avg. should below 100ms and the max. should not exceed too much. (e.g., ping )

4. Confirm the miner is running in a normal temperature environment and without dust accumulation or other debris attached.

5. If all the steps above can’t solve the problem, please send the device back for repair.

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